Refund policy

Refund Policy

Overview: You have 30 days to request a return. All returns are handled through our print partner, Luma Prints, so nothing gets sent back without contacting us first. We don’t offer exchanges, but we’ll make things right if your order arrives damaged or wrong.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at wundersprite@wundersprite.com. Please do not send returns to any address before contacting us. All returns are processed through our production partner, Luma Prints, and must be approved through us first.

Once your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Returns sent back without approval will not be accepted.

You can always contact us at wundersprite@wundersprite.com for any return questions.

Damages and issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll work with our production partner to resolve the issue as quickly as possible.

Exceptions / non-returnable items

Certain types of items can’t be returned, including:

  • Custom or personalized products

  • Perishable goods (like food or plants)

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

We also don’t accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, feel free to reach out.

Exchanges

At this time, we do not offer exchanges. The best way to get the item you want is to request a return (if eligible) and place a new order.

European Union 14-day cooling off period

If your order is shipping into the EU, you have the right to cancel or return your order within 14 days, for any reason. The item must be unused, in its original packaging, and you’ll need proof of purchase.

Refunds

Once we receive and inspect your return via Luma Prints, we’ll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at wundersprite@wundersprite.com.